Refund and Return Policy
Thank you for shopping at BINYANQAN. We value your business and want to ensure you have a hassle-free shopping experience. Please read our policy carefully to understand our procedures for returns, exchanges, and refunds.
We offer a 5-day return and exchange policy. If 5 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return or exchange, your item must meet the following conditions:
• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in its original packaging with all tags, labels, and accessories intact.
• You must provide proof of purchase (order number, invoice, or confirmation email).
Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods, innerwear/undergarments, customized products, and items bought on clearance or final sale.
If you wish to return or exchange an item
• Contact our customer support team via WhatsApp,Gmail or Social Media within our return period.
• Provide your Order ID and clear photos or a short video of the product highlighting the issue (especially if the item is damaged or defective).
• Once our team approves your request, you will be required to dispatch the item back to our warehouse address via a traceable courier service (e.g., TCS, Leopard, Trax).
Note: Unless the return is due to our mistake (wrong item or defective product), the customer is responsible for paying the return shipping costs.
Once your return is received and inspected by our quality assurance team, we will send you an email or SMS to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed based on your original payment method:
• For Cash on Delivery (COD) Orders: Since cash cannot be reversed directly, COD refunds will be transferred securely to your provided Bank Account, EasyPaisa, or JazzCash account. Our team will request your account details once the return is verified.
• For Online Card Payments: The refund will be credited back to your original debit/credit card. Please note that it may take 7 to 10 working days for the bank to process and reflect the amount in your statement.
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right at no extra cost to you.