Customer Support

 

At BINYANQAN customer satisfaction is our top priority. We are committed to providing you with a smooth and pleasant shopping experience. If you have any questions, concerns, or need assistance with your order, our dedicated support team is here to help.

​You can reach out to our customer care team through WhatsApp, Gmail, or Phone. WhatsApp for quick queries regarding orders, product details, or delivery updates. Gmail for detailed inquiries, partnership requests, or sharing screenshots/videos regarding returns. Call available phone number during official working hours.

​We value your time and aim to resolve your queries as quickly as possible:

• WhatsApp Messages: Usually answered within 1 to 2 hours during working hours.

• Emails: Typically responded to within 24 working hours.

​To help us assist you efficiently, please provide the following details when contacting us about an existing order:

• Your Full Name

• Order ID (e.g., #1024)

• Your registered Mobile Number

• A brief description of your issue (along with pictures or videos if you received a damaged or incorrect product).

​Once your order is dispatched from our warehouse, you will receive an SMS or email containing a tracking number from our courier partner. You can track your shipment directly on the courier company’s website. If your delivery is delayed beyond 3 to 5 working days, please contact us, and we will escalate the issue with the courier service.